911 Telecommunications Survey

A 911 dispatcher’s job is more than just answering calls—it’s a career that demands resilience, quick thinking, and an emotional strength that most people will never understand. For over 15 years, I’ve been working on a project to shed light on the realities of this profession—not just from a technical standpoint, but from the human side as well.

Fourteen years ago, I conducted a similar survey, gathering valuable insights from dispatchers about their work, relationships, pay, and overall well-being. Unfortunately, due to life’s many twists and turns, I wasn’t able to follow through and finish analyzing and sharing those results. But that changes now.

With the experience and perspective I’ve gained over the years, I’m revisiting this project with a renewed focus—this time, ensuring that the data is collected, analyzed, and shared back with the community. This survey is completely anonymous and designed to capture the full picture of what it means to be a 911 dispatcher today.

What This Survey Covers:

• Pay and Benefits
• Work-Life Balance
• Relationships and Family Life
• The Emotional Toll of the Job
• Demographics and Career Longevity

Once I’ve gathered a solid sample size, I’ll publish the results to give everyone a better understanding of industry trends and the challenges dispatchers face every day. Whether you’re new to the field or have decades of experience, your voice matters.

Take the survey now: Survey

Thank you for being part of this effort. If you know other dispatchers who would be interested, please share this survey with them. Let’s make sure the realities of this profession are seen, heard, and understood.